The Beauty and The Hair | FAQ
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FAQ

ORDER

  1. What is the deadline for sending my order ?

When you place your order and your payment has been received, we prepare and send your order. The order takes 2-3 days * to be ready. Once the payment is verified there is a delay of 2 to 5 days *. When you order a product in pre-sale it means that there is no stock, the manufacturer will then create and send the product. Namely that we order the pre-sale products to our suppliers once your payment made only. *Open days

 

  1. I made a mistake in my order:

After placing your order you will receive a confirmation email with a summary of the products ordered and your delivery address. If you notice an error, thank you to communicate it to us as soon as possible by writing us an email mentioning your name, your order number and the error concerned.

 

  1. There is an error in the order I received

    Check the contents of your package upon receipt, if you notice an error, thank you to communicate it without delay by email

 

PRODUCTS

 

  1. I do not understand the explanation of a product?

Some product descriptions are translated from English. We attach particular interest to this translation in order to offer you the best possible explanations. However, if you need a supplement do not hesitate to contact us via the form on our contact page. Here are the equivalences of Oz units in Ml:

  • 16 oz = 473 ml
  • 8 oz = 236 ml
  • 4 oz = 118 ml
  • 3.4oz = 100 ml

 

 

 

DELIVERY

  1. What delivery methods are available?

We deliver orders with Swiss Post to the address indicated when ordering and once payment is made. The shipping costs are the responsibility of the customer.TBTH.ch reserves the right to exceptionally deliver partial delivery. In this case the delivery costs will be billed only once at the rate chosen by the customer. All deliveries are deemed made from the provision of the package to the customer by the carrier (Post).

Economie 

7.50 CHF

o.oo CHF dès 100.- d’achat

Express

Your package will be delivered to the post office within 48 hours during working days.

12.50 CHF

0.00 CHF dès 100.- d’achat

 

The Beauty and The Hair currently delivers only in Switzerland

 

PAIEMENT

 

  1. Quelles méthodes de paiement sont acceptées ?

Nous acceptons les paiements par virement bancaires et les paiements Paypal. Les paiements se font en francs suisses uniquement.